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Cancellation and Refund Policy

Return Policy: 

We at noorali.co.in believe in providing a delightful experience to our customers. While we put our best efforts and are sure that you will be delighted with the best of Kashmiri Products, however, in a very unlikely and rare situation if you wish to return the products and avail a refund, we have a simple and easy return policy

Alternatively, you can return your product and earn for your next order a store credit from us. Your store credit comes with the power of being used at any time in the future and for any product on our website www.noorali.co.in

Gourmet Foods: 

  • For the return of gourmet foods, you must inform us within 2 days from the date of delivery about your return at nooralidryfruits@gmail.com
  • All food items to be returned must be unused, unopened, and untampered.

Please note: 

  • You must inform us about your return within 2 days from the date of delivery and the product should reach our warehouse in 10 days.  
  •  If the product you receive is damaged or not up to your quality expectations, drop in a return request. If our company has a reverse pick-up service available in your area, we’ll arrange a reverse pickup of it from your address.
  •  The product should reach us in its original condition without any damage or any other kind of tampering. 
  • The shipping address of Noorali Organic should be clearly mentioned on the package to be returned and in complete detail. 
  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund amount in case of reverse shipping.
  • Your money will be immediately refunded on the safe arrival of the parcel you returned to us and you can expect the refund payment within 24 hours from the time we receive your parcel.


For returns, The address is as follows:

M/S NOORALI ORGANIC,

NH-44, Lethpora Pampore Jammu & Kashmir-192122

Mobile: +91-8310781603


In these rare scenarios, your returns are not accepted:

  • The product is damaged or has been tampered with in any way.
  • You are as such requested to enquire about any doubts that you may have regarding the products before going for the final purchase. Drop-in a mail at nooralidryfruits@gmail.com and have all your doubts cleared in a very short time.
  • The products are in line with industry-accepted standards but not to your very personal liking in terms of taste, smell, or color.


Order Cancellation: 

If you wish to cancel your order with us please note: 

  •  The order can only be canceled if and only if, it has not already been shipped. 
  •  If the order has been paid for through a credit card or net banking and has not yet been shipped, we will refund the order in full amount. 
  •  However, once the order has been shipped from our warehouse, you will not be entitled to any refund and it will become a return on your side. 
  •  The ‘Made to Order’ and other Customised orders are in no way eligible for cancellation.